Employment

Clinical Services Agent for Caregivers

Baluchon Long-Term Respite (formerly Baluchon Alzheimer) is a Quebec-based non-profit organization with 25 years of experience. Its mission is to provide respite, support, and guidance to caregivers who wish to keep their loved ones—who are ill or experiencing a loss of autonomy—at home. Baluchon is currently expanding and now offers services to new types of users, including individuals at the end of life, bedridden individuals, or those suffering from degenerative diseases such as Parkinson’s, ALS, and PSP.

It is the only non-profit in Quebec offering long-term in-home respite care (ranging from 4 to 14 days), available 24/7. Services are offered across the entire province at an affordable cost for families.

Baluchon’s unique approach includes approximately 8 hours of pre- and post-respite coordination to fully understand the family’s needs, match them with the right support worker (called a baluchonneuse), and ensure continued support after the respite period. Each case is managed by a dedicated team of four staff members, providing a direct and meaningful connection with the caregiver.

Job Description

Reporting to the Clinical Services Coordinator, the Respite Support Agent reviews requests from social workers, conducts interviews with caregivers to assess needs prior to the respite period, and completes the client file. After the respite, the agent reviews the logs of our support workers and follows up with families and social workers if needed.

Responsibilities

  • Conduct a phone interview (~1.5 hours) with the caregiver to complete the intake form

  • Complete the client file and coordinate next steps with the Clinical Director

  • Follow up with families and social workers

  • Review and edit support worker logs

  • Answer calls on the clinical line one week per month

Requirements

  • DEC or Bachelor’s degree in Social Work, Gerontology, Psychology, Healthcare, or any related field

  • Proficient with office software

  • Strong interpersonal skills, especially with seniors

  • Analytical thinking and attention to detail

  • Adaptability

  • Fully bilingual (French and English)

  • Excellent written communication skills in both French and English

  • Knowledge of degenerative diseases (an asset)

Starting Salary:
$20 to $25/hour for 35 hours per week

Start Date:
May 5, 2025

Location:
Remote work if you live more than one hour from Montreal, with one in-person day per month.
If you are located in the Montreal area: remote work 4 days per week, in-person 1 day per week.

At Baluchon, you’ll find a caring, dynamic, and compassionate team driven by the desire to help. We celebrate diversity in all its forms.

To apply:
Please send your resume AND a mandatory cover letter to:
📧 rh@baluchonrepit.com